“Your most unhappy customers are your greatest source of learning. ”
CitationAir Ceases Sales of Fractional Jet Shares
Cessna's CitationAir has stopped selling fractional shares as well as memberships in its Jet Access program and has ceased renewals for current customers. The Connecticut-based company–which is refocusing efforts on its jet card and jet management businesses–will honor existing fractional and Jet Access contracts until they expire. It will then buy back fractional shares “in accordance with our customers’ agreements.” Customers who want to stay with CitationAir will need to transition to a jet card.