Eight Charter Operators Earn High Marks

Business Jet Traveler » June 2007
Wednesday, August 1, 2007 - 5:00am

Jets.com-an online charter broker that allows customers to bid on flights-has bestowed its latest Circle of Excellence awards on eight charter operators, based solely on surveys its customers complete after each flight. Survey criteria included condition and cleanliness of the aircraft, amenities, crew performance, luggage handling and flight readiness.

While customers ranked 167 charter operators, only eight achieved a perfect score across the board after at least five rated trips taken between August and December 2006.

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“When you get into the larger aircraft it becomes like a hotel, with dozens of staff supporting the plane based in a galley area down below. You have very comprehensive cooking facilities, and on larger aircraft we have looked at theatres, with spiral staircases and a Steinway grand piano. The limitations for what you can put inside a plane are pretty much the limits of physics, and even money cannot always overcome that. Even so, people are still always trying to push [the limits]. ”

-Howard Guy of Design Q, a UK-based consultancy