““Last year, complaints about airlines increased 22%. There were probably more complaints, but the airlines lost them.” ”
Entrepreneur Dies in CitationJet Crash
The Cessna 525 CitationJet that crashed in West Gardiner, Maine, on February 1 was owned and flown by Silicon Valley entrepreneur Jeanette Symons, an instrument-rated private pilot. The crash killed Symons and her 10-year-old son. According to the National Transportation Safety Board, the weather turned from light snow to freezing rain before the flight of the CitationJet, which reportedly was not de-iced. The NTSB said Symons did not turn on the pilot-controlled taxiway and runway lights, and the airplane reportedly went through an ice and snow-covered ditch while taxiing. Two minutes after takeoff, Symons declared an emergency and said, "We've got an attitude indicator failure." Radar contact was lost shortly after this transmission, and the wreckage was found six miles from Augusta State Airport.