Two FBOs Share Top Honors in 2021 Survey

American Aero FTW at Fort Worth Meacham International Airport repeated its first-place finish in BJT sister publication AIN's annual FBO Survey covering facilities in the Americas (North, Central, and South America, and the Caribbean). The Dallas-area FBO shared the top spot with Pentastar Aviation at Detroit-area Oakland County International Airport, which American Aero narrowly edged out last year. Both locations this year earned a score of 4.76 out of a possible 5. AIN released complete results of the survey on April 1. 

Also finishing in the top 5 percent were Sheltair Tampa; Henriksen Jet Center (Austin Executive Airport in Texas); Jet Aviation West Palm Beach; Wilson Air Center (Memphis International Airport); Base Operations (Page Field, Fort Myers, Florida); Henriksen Jet Center (Houston Executive Airport); Global Select (Houston Sugar Land Regional Airport); Western Aircraft (Boise Air Terminal/Gowen Field, Idaho); Banyan Air Service (Fort Lauderdale Executive Airport); Heritage Aviation (Burlington International Airport, Vermont); Sheltair Fort Lauderdale; and Stuart Jet Center at Florida’s Witham Field.

Customers scored the FBOs in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. Survey results from the rest of the world will be announced on May 1.